Description

PRIMARY OBJECTIVE OF POSITION

Deliver and support a wide variety of end user technologies including laptops, desktops, network, printers, copiers, tablets, cell phones, and computer peripherals. Participate in the daily maintenance of all workspace technology including reoccurring patch deployment, software and hardware delivery, and security improvements. Participate in projects that require end user technology changes or improvements. Produce and interpret systems health reports and review the results with team leaders and manager. Develop and maintain related technical documentation and procedures.

ESSENTIAL JOB FUNCTIONS

1. Install, configure, and maintain desktop operating systems and end user software.
2. Deploy systems hardware including computers, laptops, printers, copiers, audio-visual equipment, and peripherals.
3. Implement and improve security baselines for all supported systems.
4. Apply patches, upgrades, and enhancements to supported technology.
5. Provide technical support and troubleshooting.
6. Assist with inventory management of all technology assets.
7. Develop and maintain technical documentation for reoccurring services and support.
8. Provide end user training to support technology changes and to lessen service requests.
9. Work with 3rd party support providers to address any issues or questions that may arise.
10. Assist with Windows Disaster Recovery testing.
11. Maintain technical knowledge thru self-study or other approved training and development opportunities.
12. Participate in departmental on-call rotation and after-hours system maintenance schedules.
13. All other duties as assigned.

RELATIONSHIPS AND CONTACTS

Supervise Approximately: None

Reports to: VP Infrastructure and Operations

Contacts: Frequent contact with other employees, departments, and outside vendors. Some contact with members.

Qualifications

EDUCATION

Associate degree from an accredited college or university in the information systems field. Equivalent I.T. experience, in lieu of degree will be accepted. CompTIA A , Network , and Security certifications are desired.

EXPERIENCE

• Three (3) years of progressive experience in related information technology field.

SKILLS REQUIRED

Excellent communication skills both verbal and written to translate technical jargon for non-technical peers. Ability to establish and maintain technical documentation. Must be highly organized and possess exemplary time management skills.

PHYSICAL REQUIREMENTS

Position involves wrist/hand manipulation; good visual acuity for detail work; ability to bend stoop on a regular basis; reach overhead and lift up to 50 pounds. Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents. Must possess a valid Texas driver’s license, means of transportation and be able to travel independently.

MENTAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must have a strong ability to read and carry out various written instructions and follow oral instructions. Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence. Must be able remain calm and professionally when working with different personalities from diverse cultures at various levels within and outside of the organization. Must demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Can exercise the highest level of discretion on both internal and external confidential matters.

TECHNICAL SKILLS

Strong knowledge of Microsoft Windows desktop operating systems installation and configuration. Demonstrated ability to install and provide advanced support of Microsoft Office client applications. Proficient in troubleshooting hardware and software issues.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.